Several of our team members from the senior management have had experience either founding or running medium sized service companies ranging from real estate, healthcare, non-voice BPO, software consulting, system integration, third party service centres, and co-working spaces, etc.
We have a rich experience in designing, configuring, and running operations using tools like CRM, Field Force Management, Helpdesk, etc. Our experience in handling operations goes a long way giving us an edge to offer a more pragmatic advice. Our operational skill sets have come in handy time and again in reducing client budgets by 20% or more, giving us the ability to convince our clients to drop some superfluous features.
Some of our projects in this sector are:
- We have built and maintained a customer-facing platform for Nevada’s largest third party worker’s compensation administrator.
- We have a strategic partnership with a US based boutique enterprise marketing agency. We not only maintain their product suite but we are also involved in deliberating on various product positioning strategies.
- We built enterprise class white goods service management system which supported both on-site and RTB calls. This was deployed in over 100 locations across India processing over 10,000 calls every day.